Stimbase Willa Foldover Knit Shorts

At Stimbase, we believe that the beauty of fashion lies not only in what you wear but also in how it arrives — carefully packed, lovingly shipped, and always on time. This Shipping Policy outlines everything you need to know about how we process, ship, and support your orders.

We’re here to make sure every delivery feels just as thoughtful as the pieces you choose.

Order Processing Time

All orders are processed within 2-3 business days of placement. During this time, we:

• Verify your payment securely
• Prepare your item(s) with quality checks
• Package each piece with care

Orders placed after 2:00 PM (EST) or on weekends/holidays will be processed starting the next business day.

Changes or Cancellations – Within 12 Hours

We understand that sometimes you change your mind. That’s why Stimbase allows you to cancel or modify your order within 12 hours of placing it – no questions asked.

During this 12-hour window, you may:

• Cancel your entire order
• Change the item(s) or size
• Update your shipping address

To request a change, please email us at support@stimbase.com with your order number and the change you’d like to make.
After 12 hours, your order enters fulfillment and can no longer be modified.

Estimated Shipping Time

Once your order is shipped, it typically arrives within 6-8 business days, depending on your delivery location within the U.S.

We work exclusively with reliable domestic carriers to ensure smooth, safe, and traceable shipping from our hands to yours.

Flat-Rate Shipping Fee

We offer a flat-rate shipping fee of $6.99 on all orders – no matter the quantity, destination, or weight. It’s simple, transparent, and fair.

Domestic U.S. Shipping Only

Currently, Stimbase only ships within the United States. We do not offer international shipping at this time, but we are actively working on expanding our reach in the near future.

Non-Business Days & Holidays

Please note that orders are not processed, packed, or shipped on weekends or U.S. federal holidays, including:

• New Year’s Day – January 1
• Martin Luther King Jr. Day – Third Monday in January
• Presidents’ Day – Third Monday in February
• Memorial Day – Last Monday in May
• Independence Day – July 4
• Labor Day – First Monday in September
• Columbus Day – Second Monday in October
• Veterans Day – November 11
• Thanksgiving Day – Fourth Thursday in November
• Christmas Eve & Christmas Day – December 24-25
• New Year’s Eve – December 31

Orders placed during these dates will begin processing the following business day.

Tracking Your Order

As soon as your order ships, you will receive a tracking number via email so you can follow your delivery journey in real time.
If you haven’t received a tracking update within 4 business days of placing your order, contact us at support@stimbase.com.

Delays, Delivery Issues & Support

While we do our best to ensure timely delivery, unexpected delays can occasionally occur due to:

• Weather disruptions (storms, floods, snow delays)
• High shipping volume during peak seasons (holidays, sales)
• Unforeseen carrier issues or rerouting
• Incorrect or incomplete shipping addresses
• Access limitations in remote areas

If your order is:

• Stuck in transit: We’ll help contact the carrier on your behalf.
• Marked as delivered but not received: Please check with household members, neighbors, or building managers. If the package cannot be located, we will open a claim.
• Delayed beyond the estimated window: Reach out to us – we’ll review your case and offer a resolution or alternative solution.

Our goal is to advocate for you, every step of the way. Your satisfaction is our priority.

Questions or Special Requests?

Our support team is always here to help.

• Email: support@stimbase.com
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• Average Response Time: Within 24 business hours

Whether you’re tracking a package or need help with an address update, we’re ready to assist with care and clarity.

A Note from Stimbase

Your style speaks volumes – and so should your shopping experience. At Stimbase, we put as much love into delivering your order as we do designing it. From the moment you click “checkout” to the moment your parcel arrives at your doorstep, we aim to make it seamless, stress-free, and stylish.

Thank you for trusting us to be part of your wardrobe.

At Stimbase, we want you to love what you wear – and feel just as confident about your purchase as you do in our designs. While we hope every order is exactly what you envisioned, we understand that sometimes a return is necessary.

This policy outlines everything you need to know about returning or requesting a refund for your purchase. We believe in a process that is thoughtful, transparent, and respectful of your time.

Return Eligibility

We gladly accept returns on eligible items within 30 days from the date of delivery. To qualify for a return, all items must be:

• In new, unworn condition
• Free from stains, perfumes, or visible wear
• With all original tags attached
• Returned in the original packaging or equivalent protection

Stimbase reserves the right to reject returns that do not meet these conditions. If your return is not approved after inspection, the item may be returned to you at your expense.

Report Issues Within 7 Days

If your order arrives damaged, defective, or if you received the wrong item, we kindly ask that you notify our team within 7 days of delivery. Please provide your order number and clear photographs of the item and packaging. Once verified, we will offer a prompt resolution in the form of a replacement, refund, or store credit.

Non-Returnable Items

Certain items are final sale and cannot be returned or refunded. These include:

• Items marked “Final Sale” or “Clearance” at checkout
• Bodysuits, lingerie, or swimwear (due to hygiene considerations)
• Gift cards
• Returns requested beyond the 30-day return window
• Items not in their original condition or without tags

How to Initiate a Return

To begin a return, please contact us via email at support@stimbase.com. Include your order number and the reason for return. Our customer care team will review your request and respond with return instructions and the appropriate return address.

Please do not ship any items without receiving a return authorization.

Return Shipping

Unless your return is due to an error on our part (such as an incorrect or defective item), you will be responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment until your return has been processed and approved.

Refunds

Once your return has been received and approved by our team, your refund will be processed to your original payment method within 7 business days. You will receive an email confirmation once the refund has been issued.

Please note:

• Original shipping fees are non-refundable
• Refunds will only be issued for returned items that meet our return eligibility criteria
• Depending on your payment provider, it may take a few additional days for the funds to appear in your account

Exchanges

We do not offer direct exchanges at this time. If you would like to order a different size, color, or style, we recommend:

1. Initiating a return for the item you no longer need
2. Placing a new order for your preferred item

This ensures that the replacement item is available and can be shipped without delay.

Late or Missing Refunds

If more than 7 business days have passed since your refund confirmation and you still have not received the funds:

• First, check your bank or card statement again
• Then, contact your payment provider for an update
• If the issue remains unresolved, please contact us at support@stimbase.com, and we will gladly assist you

We’re Here to Help

Questions? Uncertainties? Concerns? Our team is here to support you at every step. Please feel free to reach out:

Customer Care Email: support@stimbase.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
We strive to respond within 24 business hours.

A Note from Stimbase

Returns are never just logistics – they’re a reflection of trust. At Stimbase, we believe in honoring that trust with clarity, fairness, and care. If something doesn’t work out, we’ll do our best to make it right.

Thank you for choosing Stimbase. We look forward to styling you again soon.

At Stimbase, we aim to make your shopping experience as seamless and secure as possible. That’s why we offer a variety of trusted payment methods to suit your preferences. Whether you’re shopping from your laptop or mobile device, you can check out with confidence.

Accepted Payment Methods

We currently accept the following payment options:

1. Credit and Debit Cards

We accept all major credit and debit cards, including:

• Visa
• MasterCard
• American Express
• Discover

All card transactions are securely processed via SSL encryption and meet PCI-DSS compliance standards for your protection.

2. PayPal

PayPal allows you to complete your purchase quickly and securely using your PayPal balance or linked bank account and cards – without having to enter payment details on our site.

3. Apple Pay / Google Pay (If enabled on your device)

For fast, one-tap checkout, you can use Apple Pay or Google Pay if your device and browser support them.

Secure Checkout

Your security is our priority. All payments made through our store are encrypted using SSL (Secure Socket Layer) technology to ensure that your information is protected at all times.

We do not store your full credit card information on our servers. All payment data is handled by secure third-party gateways (such as PayPal, Stripe, or WooCommerce Payments), which comply with PCI-DSS security standards.

Order Verification

In some cases, we may need to verify your payment or identity before processing your order. This is part of our fraud prevention effort to protect you and ensure secure transactions for all customers.

If additional verification is needed, our customer care team will contact you via email promptly.

Payment Currency

All prices on our website are listed in U.S. Dollars (USD). Orders will be processed in USD regardless of the currency displayed at checkout. If you’re shopping from outside the U.S., your bank may apply a currency conversion rate and fee.

Issues with Payment?

If you experience any issues while checking out or your payment fails to process:

• Double-check your card details and billing information
• Ensure your card or PayPal account has sufficient funds
• Try an alternative payment method
• Contact your bank to ensure the transaction isn’t being blocked
• Or, contact our customer support team at support@stimbase.com

We’re happy to assist and ensure your order goes through smoothly.

Contact Us

For any questions related to payments, refunds, or billing, don’t hesitate to get in touch:

Email: support@stimbase.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

At Stimbase, shopping is not just about fashion – it’s about feeling secure, supported, and confident at every step. Thank you for choosing us.